RETURN POLICY

In case you wish to return a product, according to the law, you have the right to do so within 20 calendar days from the day of receipt. It is recommended to contact the company before each return, by calling us at 210-4922013. Alternatively, you can notify your decision electronically via e-mail at eshop@bikap.gr. The following applies to the withdrawal exercise:
Returns are accepted only if the product is unused, in its original condition and its packaging has not been opened. Indicatively, there is no right of withdrawal in products that are manufactured according to the specifications of the consumer and are categorized as special constructions.
The product or products must be accompanied by the necessary legal documents and all the documents with which they were received (e.g., invoice). The shipping costs of the return of the product(s) are not covered by VIKAP A. STATHOPOULOS & CO OE and are charged to the customer.
Within the same deadline the business is obliged to refund the same amount of money that the customers paid for their purchase. The money refunded by VIKAP A. STATHOPOULOS & CO OE include only the value of purchased product(s) and do not cater any shipping costs previously paid by the customer(s).

Note: Product returns are only made through the company’s partner courier enterprise ACS. As an exception, returns can be conducted directly by the customers themselves at the facilities of VIKAP A. STATHOPOULOS & CO OE, after consultation and in cases where this is their preference. In any case, it is recommended to contact the company by phone to resolve issues of this nature.

DEFECTIVE PRODUCTS

In case of any defect, you must inform us within 20 days of receipt of the relevant product, by phone at 210-4922013 or via email at eshop@bikap.gr. In any case, VIKAP A. STATHOPOULOS & CO OE always makes every possible effort for the immediate solution of each problem, considering the best available solutions for its customers.

MONEY REFUNDS

Refunds can be made in one of the following ways, as long as there is correspondence with the payment method chosen at the time of placing the order:
• By credit to the debit / credit card where the initial charge was made, and within 5-6 working days from the day the product will be returned to us.
• By credit in a bank account of your choice, if the payment of the order had been made by cash on delivery or by bank deposit, within 5-6 working days from the day the product will be returned to us.